Help Center

As stated on our shipping and returns page, all ordered are delivered in working days, which exclude weekends. Please check your shipping confirmation email and calculate how many days it has been.

UK 1-4 working days

EU 3-7 working days

Worldwide (USCAAUNZ) 5-10 working days

Rest of the world 7-15 working days

If your order status is 'shipped' it means your order is currently on to you and wait as per the shipping times before contacting us. If you haven't received your tracking number just email us and we'll provide it to you. 

If you have waited more than a few days outside of the stated shipping times, click 'Submit a request' below to contact us.

In the event you have received a defective item, please contact us immediately with the following information:  

• Your order number
• Which item
• A description
• Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date. 

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Please do not return any damaged products unless advised by a member of our support team, it may result a slower resolution time.